Shipping Policy

At StepComfort, we aim to process and ship all orders as efficiently as possible.

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Order Processing Time

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Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

 

Shipping Time

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Delivery times may vary depending on your location. Estimated delivery time is generally 7–15 business days, though In rare cases, delivery may take up to 20 business days due to customs, weather conditions, or high demand periods.

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Shipping Costs

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We offer free shipping on all orders unless otherwise stated at checkout.

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Tracking Information

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Once your order has been shipped, you will receive a confirmation email with tracking details. Tracking updates may take 24–72 hours to appear.

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Delays & Exceptions

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While we do our best to meet estimated delivery times, StepComfort is not responsible for delays caused by factors beyond our control, including carrier issues or customs clearance.

If you have not received your order within 30 days, please contact our support team for assistance.

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Orders are considered delivered once marked as delivered by the carrier tracking system.